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Terms of Service

By visiting heliacrystal.com or placing an order with Helia Crystal, you agree to these Terms of Service.

Products and natural variation

Helia Crystal offers natural crystal and stone products for display, collection, gifting, and related uses. Natural stones may vary in color, texture, inclusions, shape, size, and finish. Product photographs and descriptions are intended to represent the product direction or confirmed order unit; minor natural variation does not constitute a defect.

Orders, availability, and pricing

Product availability, packing options, shipping methods, and prices may change before an order is confirmed. For mixed lots, bulk orders, sample orders, custom packing, and special freight requests, the confirmed order details take priority over general website information.

Orders may be declined or cancelled when payment cannot be authorized, a product is unavailable, order information is materially inaccurate, or fulfillment would not be possible under the confirmed terms. Where appropriate, we will contact the customer using the details provided with the order.

Shipping, returns, and refunds

Shipping, return, and refund matters are governed by the applicable Shipping Policy and Refund Policy. Customers should review those policies before placing an order.

Intellectual property and acceptable use

All content on this website, including text, layouts, photographs, logos, and product presentation, is the property of Helia Crystal or its licensors and may not be copied or used without permission.

Disclaimer

Our products are natural stone goods and are not medical, therapeutic, financial, or professional advice. Any symbolic, cultural, or decorative references are provided for personal interest and do not guarantee a particular result.

Contact

Questions about these Terms may be sent to support@heliacrystal.com.