Use this page to understand how Helia Crystal handles wholesale crystal orders, mixed lots, sample orders, batch confirmation, packing review, and international checkout.
Who is Helia Crystal for?
Helia Crystal is built for crystal shops, gift retailers, live-sale sellers, market vendors, small online stores, dropshipping buyers, and wholesale buyers who need natural crystal products for resale displays and regular restock orders.
Can I place a small sample order first?
Yes. Sample or trial orders can be reviewed by product type, quantity, destination, packing requirement, and current source support. A small first order is useful before larger repeat restocks.
Do you support mixed wholesale orders?
Yes. Buyers can combine product directions such as carvings, raw stones, towers, chips, tumbled stones, spheres, palm stones, and starter packs. For mixed cartons, send product links or product names, quantities, destination, and target packing first.
What is the MOQ?
MOQ depends on the product form and shipping method. Some products can be reviewed as sample orders; other products are quoted by piece count, kg lot, tray, pack, or mixed carton. The exact order basis is confirmed before payment.
Are the photos exact pieces or representative photos?
Most crystal wholesale listings use representative product photos. Natural stone color, pattern, size, and exact pieces can vary by batch. Current batch details can be confirmed before shipment when needed.
Can you confirm the batch before shipment?
Yes. For wholesale and repeat orders, Helia Crystal can review current batch direction, quantity range, size range, packing notes, and mixed-order details before shipment.
Do you support dropshipping?
Dropshipping can be reviewed by product, destination, packing requirement, and current source-side support. It should be confirmed before relying on it for a customer order.
How is shipping handled?
Shipping depends on destination, product weight, product fragility, carton size, and selected shipping method. Heavy, fragile, oversized, remote-region, or sea-freight-style orders require separate review before final checkout or payment.
What payment methods are available?
Available methods may include credit card, PayPal, bank transfer, or another agreed method before payment. Do not rely on a final payment or shipping arrangement until your order details are confirmed.
What if an item varies from the photo?
Natural stones vary by batch. Photos show product style and batch direction, not a guaranteed identical stone unless a selected-piece listing clearly states otherwise. For batch-sensitive orders, ask for confirmation before shipment.
How do I request a quote?
Send product names or links, quantity, destination country or region, target packing, and whether the order is for shop restock, live-sale table, market booth, gift-store assortment, or dropshipping review.
Browse wholesale crystal samples if you want to test product direction before a larger mixed order.