Shipping Policy

Helia Crystal ships natural crystal products for sample orders, small wholesale orders, mixed lots, and selected bulk orders.

Processing and lead time

Regular wholesale supply is available for core product directions. Lead time follows the current source-side wholesale rhythm for the selected product and is confirmed by quantity, packing, destination, and carrier before payment.

Shipping options

Available shipping methods depend on destination, parcel weight, product fragility, order quantity, and carrier availability. We may use international air parcel, express courier, freight-forwarding, or buyer-arranged shipping when suitable.

Shipping cost

Shipping cost is calculated by destination, actual or volumetric weight, packing requirement, and current carrier rate.

Estimated delivery

Estimated delivery time varies by destination, customs processing, carrier route, and seasonal logistics pressure. Any delivery estimate is a good-faith estimate, not a guaranteed arrival date.